Contact & FAQ
Questions about sizing, shipping, authenticity, or want to sell us some vintage? Our crew is here to help.
Send A Message
All inquiries route directly to support@e8market.store.
support@e8market.store
Mon - Sat: 09:00 - 21:00 WIB
Typically reply within 24 hoursFrequently Asked Questions
How do I get in touch with support?
Use the contact form above, or send an email directly to support@e8market.store. We also respond via WhatsApp and Instagram DMs (@e8market.store). Our support team typically replies within 24 hours during business hours (Mon - Sat, 09:00 - 21:00 GMT+7).
Do you ship worldwide?
Yes, we ship globally via trusted international couriers (including DHL Express & POS Indonesia Export). Domestic orders within Indonesia ship via JNE, J&T, and SiCepat. Real-time shipping costs are calculated at checkout based on your destination address.
Are all items authentic vintage?
100% authentic. Every single piece is hand-sourced, inspected, and verified for era tags, single-stitch hemlines, graphic screens, and fabric wear. We do not sell modern reprints or bootlegs unless explicitly labeled in the archive listing.
What is your return & refund policy?
Due to the unique, one-of-one nature of vintage surfwear, all sales are final. Exact pit-to-pit and length measurements, fabric condition, and any flaws (fade, distress, pinholes) are listed on each product page. If we made a significant error or you received the wrong item, email us immediately at support@e8market.store with your order number and photos.
How does "Make an Offer" work?
Found a vintage grail you want to negotiate? Hit the "Make An Offer" button on the product page. Our team reviews incoming offers promptly. If accepted or countered, you have 24 hours to check out at the negotiated price before the offer expires.
Do you buy vintage surfwear or accept consignment?
Yes! We are always looking for authentic 80s, 90s, and early 2000s surf apparel (Billabong, Quiksilver, Rip Curl, Stüssy, Gotcha, Town & Country, etc.). Send clear photos of tags and graphics to support@e8market.store or message us on Instagram @e8market.store.