Privacy Policy
Last Updated: September 2026
1. Information We Collect
We collect personal information necessary to provide and complete our services, including:
- Customer identity information: full name and account credentials.
- Contact details: email address and mobile phone number.
- Shipping information: recipient name, physical delivery address, and postal code.
- Transaction records: order history, payment reference identifiers, and communication logs.
2. How We Use Your Information
The personal information we gather is used strictly to:
- Process, verify, and fulfill orders you place on our storefront.
- Coordinate package dispatch and waybill tracking with logistics couriers.
- Transmit order status notifications and shipping alerts.
- Respond to customer support inquiries and provide assistance.
We never sell, rent, or trade your personal information to third parties for advertising or unsolicited marketing.
3. Payment Security
Payment transactions are processed securely through our PCI-DSS compliant payment partner, Midtrans. Financial details, including credit card numbers and bank security codes, are encrypted during transit and are never stored on E8 Market infrastructure.
4. Cookies and Session Storage
Our website utilizes essential session cookies and local storage to maintain your active shopping cart, preserve authentication state, and ensure website functionality. You may configure your web browser to refuse cookies, though certain storefront capabilities may become unavailable as a result.
5. Contact Information
If you have questions or concerns regarding our privacy practices, please reach us at support@e8market.store.