Terms of Service

1. Overview and Store Agreement

Welcome to E8 Market. By accessing our website, creating an account, or purchasing from our archive, you agree to comply with and be bound by these Terms of Service. If you do not agree with any part of these terms, please discontinue using our services.

2. Vintage Condition and Authenticity

Our catalog specializes in archival and vintage surf apparel. Unless expressly labeled as brand new with original tags, items are pre-owned and may show natural signs of age, including subtle fading, patina, or gentle wear.

We inspect each garment carefully, photograph pieces in natural light, and describe notable characteristics openly. Because vintage sizing often differs from contemporary standard cuts, we provide measured flat dimensions (chest pit-to-pit, collar-to-hem length, waist, and inseam) on each individual product page. Customers are advised to verify these dimensions before placing an order.

3. Pricing and Secure Payment Processing

All store transactions are billed in Indonesian Rupiah (IDR). Any foreign currency figures displayed on the storefront serve solely as informational estimates based on current reference rates.

Payments are securely processed through our certified payment gateway partner, Midtrans, alongside authorized direct banking channels. We support:

• QRIS (GoPay, OVO, Dana, ShopeePay, BCA, and all mobile banking apps)
• Bank Virtual Accounts (BCA, Mandiri, BNI, BRI, Permata)
• Credit and Debit Cards (Visa, Mastercard, JCB)
• Verified Manual Bank Transfer and International Wise Payments

We do not store or process cardholder credit card numbers or banking passwords on our own servers. Payment verification occurs through encrypted tokenization compliant with Bank Indonesia and PCI-DSS standards.

4. Shipping and Order Fulfillment

Orders are prepared and packed within 1 to 2 business days following payment verification. Domestic orders within Indonesia ship via our integrated logistics partners (JNE, SiCepat, J&T, and local express services). International shipments are dispatched through DHL Express or Pos Indonesia International.

Once your package is collected by the carrier, an official tracking number and waybill link are delivered directly to your registered email address. Delivery estimates depend on your destination and the chosen courier tier. International recipients remain responsible for any local customs duties or import taxes assessed by their home country authorities.

5. Return, Refund, and Defect Claims

Because items in our collection are unique, one-of-a-kind archival goods, sales are considered final once delivered. We do not accept returns or exchanges for general change of mind or customer sizing miscalculations.

However, we guarantee that items delivered match the listing details. If you receive an incorrect item, or if the piece has severe damage not documented in the item description or photographs, you are eligible for a replacement or a full refund under the following procedure:

1. Notify our team within 48 hours of carrier delivery confirmation at support@e8market.store or via WhatsApp.
2. Submit an unedited video of the parcel unboxing showing the intact outer shipping label and the specific defect.
3. Upon validation, we will provide instructions for returning the item at our expense, and process a full refund to your original payment method within 3 to 5 business days.

6. Order Cancellation and Expiration

Orders awaiting payment via QRIS or Virtual Account have a 24-hour completion window. If payment is not completed within 24 hours, the order expires automatically, and the reserved item returns to available store inventory. Orders that have already been paid and assigned a tracking number cannot be cancelled.

7. Contact and Support

For questions regarding these terms, payment confirmation, or active orders, reach our support team directly:

• Email: support@e8market.store
• WhatsApp: +62 812-3456-7890
• Hours: Monday through Saturday, 09:00 to 21:00 (GMT+7)
• Location: Cikarang, Bekasi, Jawa Barat 17852 ID